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How to cancel PayPal subscription?

Signing up for a subscription means that the customer authorized RackRay to make a recurring charge to PayPal account for a fixed amount. After signing up, the customer will see a ‘Successful Payment’ page with further information on the subscription.

Review subscription history in PayPal

  • Log in to your PayPal account;
  • Press “History” near the top of the page;
  • Press the “More filters” drop-down menu, choose the “Subscriptions and agreements” option and finally click “Subscriptions”;
  • Change the date, if necessary, and then click “Show”;
  • Press “Details” beside the “Subscription Creation” entry of the subscription you wish to view.

To cancel the subscription from this page:

  • Go to the bottom of the page, and click “Cancel Subscription”;
  • On the confirmation page, click “Cancel Subscription” again.

Canceling a subscription on the day of a scheduled payment will not guarantee that the payment won’t be sent. PayPal customers can only cancel a subscription that is active and recurring.

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