Managed services

Your IT infrastructure in professional hands.

Our managed services plans

Basic

Troubleshooting

40

/MONTH

Standard

Proactive server maintenance

120

/MONTH

Premium

Proactive system monitoring and fault prevention

180

/MONTH

Custom

For uninterrupted operation of critical systems

Custom price

Services

SLA
99.0%
99.5%
99.8%
up to 99.9%
Max VM Count
1
2
4
Unlimited
Reaction time (during business hours)
2 hours
1 hour
30 minutes
up to 10 minutes
Reaction time (off business hours)
in the nearest business hours
2 hours
1 hour
up to 30 minutes
Dedicated technical contact
Ticket Requests
HelpDesk
HelpDesk, Phone
HelpDesk, Phone, Skype
HelpDesk, Phone, Skype and other platforms (as needed)
Requests per month
5
10
Unlimited
Unlimited

Monitoring

Hardware monitoring
Server monitoring (active)
Server monitoring (proactive)
Custom monitoring
Application layer monitoring (NewRelic)

System Administration

Installation, maintenance, updates and troubleshooting of Linux and Windows operating systems, database management systems MySQL, Microsoft SQL and PostgreSQL and basic services SSH, NGINX, Apache, Varnish, Redis, Memcache, vFTPD
Oracle database management system maintenance
Monitoring the use of main server resources (CPU, RAM, HDD)
Proactive troubleshooting of all system services
Performance analysis
Custom software and package installation
Proactive configuration analysis and security audit of main system services
Proactive optimization of system configuration
System architecture (Disaster Recovery, High Availability, etc.)
Auto-scalling infrastructure implementation
Installation and maintenance of DevOps solutions (Kubernetes, Docker, etc.)
System updates according to a schedule agreed with the client
Communication through the client`s internal systems (Jira, Rocket, Mattermost, etc.)

Our managed services plans

Basic

Troubleshooting

40

/MONTH

Services

SLA
99.0%
Max VM Count
1
Reaction time (during business hours)
2 hours
Reaction time (off business hours)
in the nearest business hours
Ticket Requests
HelpDesk
Requests per month
5

Monitoring

Hardware monitoring
Server monitoring (active)

System Administration

Installation, maintenance, updates and troubleshooting of Linux and Windows operating systems, database management systems MySQL, Microsoft SQL and PostgreSQL and basic services SSH, NGINX, Apache, Varnish, Redis, Memcache, vFTPD
More about plan
Show less

Standard

Proactive server maintenance

120

/MONTH

Services

SLA
99.5%
Max VM Count
2
Reaction time (during business hours)
1 hour
Reaction time (off business hours)
2 hours
Dedicated technical contact
Ticket Requests
HelpDesk, Phone
Requests per month
10

Monitoring

Hardware monitoring
Server monitoring (active)
Server monitoring (proactive)

System Administration

Installation, maintenance, updates and troubleshooting of Linux and Windows operating systems, database management systems MySQL, Microsoft SQL and PostgreSQL and basic services SSH, NGINX, Apache, Varnish, Redis, Memcache, vFTPD
Oracle database management system maintenance
Monitoring the use of main server resources (CPU, RAM, HDD)
Proactive troubleshooting of all system services
Performance analysis
Custom software and package installation
More about plan
Show less

Premium

Proactive system monitoring and fault prevention

180

/MONTH

Services

SLA
99.8%
Max VM Count
4
Reaction time (during business hours)
30 minutes
Reaction time (off business hours)
1 hour
Dedicated technical contact
Ticket Requests
HelpDesk, Phone, Skype
Requests per month
Unlimited

Monitoring

Hardware monitoring
Server monitoring (active)
Server monitoring (proactive)
Custom monitoring
Application layer monitoring (NewRelic)

System Administration

Installation, maintenance, updates and troubleshooting of Linux and Windows operating systems, database management systems MySQL, Microsoft SQL and PostgreSQL and basic services SSH, NGINX, Apache, Varnish, Redis, Memcache, vFTPD
Oracle database management system maintenance
Monitoring the use of main server resources (CPU, RAM, HDD)
Proactive troubleshooting of all system services
Performance analysis
Custom software and package installation
Proactive configuration analysis and security audit of main system services
Proactive optimization of system configuration
System architecture (Disaster Recovery, High Availability, etc.)
Auto-scalling infrastructure implementation
More about plan
Show less

Custom

For uninterrupted operation of critical systems

Custom price

Services

SLA
up to 99.9%
Max VM Count
Unlimited
Reaction time (during business hours)
up to 10 minutes
Reaction time (off business hours)
up to 30 minutes
Dedicated technical contact
Ticket Requests
HelpDesk, Phone, Skype and other platforms (as needed)
Requests per month
Unlimited

Monitoring

Hardware monitoring
Server monitoring (active)
Server monitoring (proactive)
Custom monitoring
Application layer monitoring (NewRelic)

System Administration

Installation, maintenance, updates and troubleshooting of Linux and Windows operating systems, database management systems MySQL, Microsoft SQL and PostgreSQL and basic services SSH, NGINX, Apache, Varnish, Redis, Memcache, vFTPD
Oracle database management system maintenance
Monitoring the use of main server resources (CPU, RAM, HDD)
Proactive troubleshooting of all system services
Performance analysis
Custom software and package installation
Proactive configuration analysis and security audit of main system services
Proactive optimization of system configuration
System architecture (Disaster Recovery, High Availability, etc.)
Auto-scalling infrastructure implementation
Installation and maintenance of DevOps solutions (Kubernetes, Docker, etc.)
System updates according to a schedule agreed with the client
Communication through the client`s internal systems (Jira, Rocket, Mattermost, etc.)
More about plan
Show less

Focus on the business

Focus on the most important thing - developing your business, and we'll take care of your IT infrastructure and all technical tasks.

Flexibility

You can choose one of our standard system administration plans or custom plan tailored to your specific needs.

Reliability

Our experienced team prevents, diagnoses and solves IT infrastructure issues to ensure better performance and avoid downtime.

Competence

If you would like to expand your IT team resources, you can delegate all server maintenance work or individual tasks to our competent specialists.

Frequently Asked Questions

What are managed services?

Managed services include system administration services such as monitoring of hardware and systems, fault prevention and troubleshooting. System administrators can also provide data backups, network maintenance and everything else you need to keep your server running smoothly.

Who should choose managed services?

First of all, managed services are recommended for those companies that do not have their own team of IT specialists. Also for those who want to outsource all or part of the server maintenance work due to lack of human resources or competencies. This service is often chosen by those who want to focus on strategic tasks and leave server maintenance to the professionals.

How to choose a server maintenance plan?

When choosing a server maintenance plan, you should first consider how critical your systems are. Different plans have different SLAs, response times, and the tasks they cover.

What if I don’t know which plan to choose?

No worries! Just contact us and our specialists will help you assess your needs and choose the most suitable plan. Or we will create an individual plan for you.

What is a Custom plan?

A custom plan is a system administration plan created individually for you. We select professional systems administrators with the most experience with systems similar to yours, and tailor tasks according to SLA and other requirements.

Order summary

Cloud server

Your details



Custom solution

Have something specific in mind? Let us know what it is - our experts are ready to find a custom solution based on your needs!

Your details